Photos provided by Victoria Nolan
Don't let opportunity pass your organization by
Diversity and Inclusion can be a challenging topic for any organization to deal with, be it having conflicts among employees or challenges in attracting or retaining diversified talent. We can help with ideas to increase acceptance and understanding within your existing workforce as well as help to integrate those that may be different to many of your existing employees or even transitioning within your organization.
There may also be opportunities for you to improve customer service through gaining an understanding of what diversity means when interacting with your customers. It is a changing world, people of different backgrounds and areas of the world are closer than ever before. With a more global economy there are bound to be potential rough spots when there are new and different interactions that your customer service personnel may be experiencing.
Interactions
Challenges with diversity and inclusion often have their origins in a lack of understanding of the differences that we can all bring to the table and the value that being inclusive of these differences can be. Be it someone with a different accent, someone of a different race or ethnic background or someone whose sexual orientation or gender expression is different, these differences can lead to discrimination and harassment. By interacting with your organization we can provide an opportunity to learn about different people in a no pressure environment. Experience shows that when people have a chance to get to know one another that the differences that may have caused conflict seem less important than the similarities that we find.